FAQs

Shipping typically begins within 48 hours after you place your order. All orders are processed from Monday through Friday. Orders placed on weekends are only processed on Monday, and orders placed on public holidays are processed on the next business day. Please note that neither Senfant nor its shipping partners consider weekends or holidays as business days.Shipping typically begins within 48 hours after you place your order. All orders are processed from Monday through Friday. Orders placed on weekends are only processed on Monday, and orders placed on public holidays are processed on the next business day. Please note that neither Senfant nor its shipping partners consider weekends or holidays as business days.

Discreet shipping is important to many of us. The courier label will simply state "Customer Service." Some orders may be packaged in bubble envelopes for added discretion.

Please refer to our Contact Us page. You will find our email address there，or contact online customer service.

All online senfant order packages come in a plain cardboard box with a waybill (on which there is also no mention of our name/brand/product information), and there is no labeling on the outside of the package to indicate what is inside. We keep all customer records confidential. We will never sell customer lists.

After your order has been dispatched, you will receive an email notification with a tracking number. Please make sure to keep track of your tracking number. If you wish to view the status and track multiple orders, you can do so by logging into your account. Please note: Some orders may be shipped from multiple locations, and your items might be dispatched on different dates. When an item travels internationally or crosses country borders, it may take several days for your tracking information to be updated. If your estimated delivery date has passed, please wait 1-3 business days for tracking updates. If your order is overdue by more than three days, contact the package carrier or our customer observation team will be happy to investigate this for you. Contact us.

Most courier tracking numbers will be trackable within 24 hours after receiving the email notification. If you have received a tracking number and have waited 24 to 48 hours for your carrier to update its tracking information, but you are still unable to track your package, please contact us so we can resolve the issue together.

Once an order has been processed, we are unable to cancel it. If you no longer wish to receive the order, we recommend marking it "Return to Sender" and refusing delivery when it arrives. You can also return the unopened package to the carrier and inform them that you are refusing the goods. Once the shipping box has been opened, all orders are considered used, and our warehouse will not accept returns. Please ensure that the shipping box remains sealed.

If you find a defect in the product within 30 days of purchase, we will replace it with the same item. Please contact us to inform us of the problem. We will then issue a Return Merchandise Authorization (RMA) number via email and provide instructions for returning the item to us. Returns must include the RMA number to be processed. We will not accept any returns without an authorization number. When sending an email about a defect, please provide the following information: your order number (found in the top right corner of your invoice) or web confirmation number, along with your name and specific details about the defect. Once we receive the defective item back at our warehouse (the customer is responsible for the cost of returning the item), we will promptly send out a new replacement item free of charge after processing the return. All returned items must include all original parts and packaging, including batteries, cables, controllers, blank warranty cards, manuals, etc., if applicable. If you have any questions or need further assistance, feel free to contact us.

Due to our fast turnaround for shipping and delivery, we are unable to combine separately placed orders.

To ensure speedy delivery service, we may have sent your items in separate packages. Don’t worry, your other items shouldn’t be far behind! To check the logistics of the order you’re waiting for, look for an email notification in your inbox.

If you can’t find another tracking number, feel free to contact with us. We’d be happy to help you out.

We always strive to ensure your items are packed and prepared with care, but we understand that damage can occur during transit. If your item seems damaged or faulty, we're happy to help make things right.

Please contact our customer observation team and be sure to include photos of the item. This will help us determine the possible cause and get you a quick resolution. Contact us.

We're sorry to hear that you received the wrong item!

To help resolve this issue, please contact our customer observation team and be sure to include a photo of the incorrect item. This will help us determine what went wrong and get you a quick solution. Any incorrect item deliveries must be reported to us by email at support@sefant.com.

Once an order is placed, Senfant is unable to change the address, cancel, or edit the order. If your order is incorrect, please follow our return process. You can find our return information [here].

Due to our quick order turnaround time, any address changes, order cancellations, or modifications can only be made within 30 minutes of placing your order. If this time frame has passed, please wait for your order to ship, then contact the carrier directly to request a redirect.

Simply book your return here.

Please use the same email address that you used to purchase your order.

If you entered incorrect shipping and payment details, your order may be flagged as fraudulent. To ensure this doesn’t happen when you retry, please check that your card details are correct; including the expiration date, security code, and billing address.

If your order was canceled due to inventory discrepancies, you will receive an email. Make sure to check your inbox, spam, and junk mail folders so we can find a quick solution for you.

If you haven’t received an email, please contact our Customer Obsessive team through our 24/7 live chat. Contact us.

You can change your mind, but due to the intimate nature of our items, some may not be eligible for return unless there's an issue. To see which items are returnable, please visit our Returns and Exchanges page [here].

Please keep your shipping receipt with the tracking number to monitor when the item returns to us. Once the item arrives, as long as it meets the conditions of our Returns and Exchanges policy, your return will be processed within 14 business days. Please note that additional processing time may be required during promotional/holiday periods.

Once your exchange/refund is processed, you will receive an email as confirmation.

Refunds will be issued using the original payment method.

Choosing the right sex toy involves considering several factors:

Personal Preferences

Think about what kind of stimulation and experience you enjoy.

Experience Level

If you're a beginner, start with simpler toys.

Desired Sensation

Determine the type of sensation you want, such as vibration, rotation, or other forms of stimulation.

Research Different

Types of Sex Toys Learn about the various options available, including vibrators, massagers, rings, and more.

Read User Reviews

Check out feedback and experiences from other users.

Consult Expert Advice

Seek professional opinions and recommendations.

Choose Safe Materials

Opt for body-safe materials like silicone.

Compatible Lubricants

Ensure the toy is compatible with the type of lubricant you plan to use.

 

Selecting the right sex toy is a personal process that requires consideration of your own needs and preferences.

When selecting a sex toy, opt for body-safe materials such as silicone, glass, or stainless steel. These materials are non-porous, easy to clean, and less likely to cause allergic reactions, making them ideal for body contact. Avoid toys made from materials that may contain harmful chemicals like phthalates or other toxic additives.

Absolutely, there are numerous beginner-friendly adult toys designed for newcomers to the world of sex toys. Options like compact bullet vibrators, slender dildos, and approachable anal toys are ideal starting points. When selecting a beginner-friendly toy, prioritize products that are intuitive to use, offer adjustable settings, and are crafted from body-safe materials. Beginning with a straightforward, user-friendly toy can help you comfortably explore and discover your preferences.

To determine if a high-end sex toy is worth the investment, consider factors such as the materials used, build quality, features, and user reviews. High-end sex toys typically use body-safe materials, have better craftsmanship, and offer advanced features or more powerful motors compared to budget options. Reading user reviews and expert recommendations can provide insight into the overall quality and satisfaction of other users, helping you decide if the investment is worthwhile for your needs and preferences.

To ensure the safety and quality of adult pleasure toys, do your research on reputable retailers and trusted brands, and choose toys made from body-safe materials such as silicone, glass, or stainless steel. Read user reviews and expert recommendations to get a sense of the quality and effectiveness of a specific toy. Additionally, check the toy for any signs of damage or defects before use, and follow the manufacturer’s instructions for proper care and maintenance.

Absolutely! There's a vast array of unique sex toys available that cater to specific fetishes or fantasies. Online retailers frequently offer niche products like BDSM gear, fantasy-themed dildos, and fetish-specific toys that might be hard to come by in brick-and-mortar stores. Exploring various retailers and their product offerings can help you find the perfect toy to satisfy your unique desires.

Popular types of adult vibrators include bullet vibrators, rabbit vibrators, wand massagers, and vibrating cock rings. These toys offer various vibration settings, intensities, and patterns, allowing users to explore different sensations and find the perfect option that suits their preferences.

To clean and maintain adult sex toys, wash them with warm water and mild soap after each use, or use a specialized sex toy cleaner. Make sure the toy is completely dry before storing it in a clean, dry place away from direct sunlight and extreme temperatures. Regular cleaning and proper storage help extend the life of your sex toys.

The lifespan of sex toys varies depending on the type, material, and usage. High-quality toys made from body-safe materials like silicone, glass, or stainless steel can last for years with proper care and maintenance. However, certain materials, such as TPE or TPR, may degrade faster and require replacement sooner. Regularly inspect your toys for signs of wear or damage, and replace them as needed to ensure safety and maintain optimal performance.

Yes, reading sex toy reviews can provide valuable insights into the user experience, quality, and effectiveness of products. Reviews can help you identify options that best meet your needs and preferences while avoiding those that may not live up to your expectations. Look for reviews from reliable sources and real users to get the most accurate and useful information.

It is important to follow general safety guidelines when using new sex toys, including:

 

Choosing body-safe materials

Make sure the toy is made of a safe material such as silicone, glass or stainless steel.

 

Start slowly

Gradually get used to the sensations from the new toy when first using it.

 

Use the right amount of lubricant

Make sure to use a lubricant that is compatible with the material the toy is made of.

 

Checking the toy

Carefully inspect new toys for signs of damage or defects before use.

 

Follow manufacturer's instructions

Follow manufacturer's instructions for care and maintenance.

 

Share toys carefully

Sharing sex toys with others may increase the risk of spreading infections, so it is advisable not to share or ensure that they are thoroughly cleaned and disinfected before sharing.

 

Jewelry

Always remove any jewelry before handling latex, especially rings and bracelets.

 

Following these safety tips will ensure you have a safer and more enjoyable time with your new sex toy.